Terms of service

Terms and Conditions of the christinacosmetics.pl online store

Effective date: 20 October 2026

§1. General provisions

1.1. These terms and conditions (the "Terms") set out the rules for using the online store operated at christinacosmetics.pl (the "Store").

1.2. The Store is operated by Top Cosmetics Europe Sp. z o.o. with its registered office in Warsaw at ul. Zajęcza 15, 00-351 Warszawa, NIP: 5213980858, REGON: 522856062, KRS: 0000987011 (the "Seller").

1.3. Contact with the Seller: info@christinacosmetics.pl, phone +48 512 833 033, correspondence address: ul. Zajęcza 15, 00-351 Warszawa.

1.4. Address for returns and complaints (warehouse): D.M.T. Sp. z o.o., Centrum Logistyczne, ul. Parzniewska 18, 05-800 Pruszków (marked: "Zwrot Christina").

1.5. Using the Store constitutes acceptance of these Terms.

§2. Definitions

• Customer: a natural person, a legal person or an organisational unit without legal personality that makes purchases in the Store.
• Consumer: a Customer who is a natural person performing a legal transaction not directly related to their business or professional activity (Article 22[1] of the Civil Code).
• Entrepreneur with consumer rights: a natural person concluding an agreement directly related to their business activity, where the content of the agreement shows that the agreement is not of a professional nature for that person.
• Goods: a product presented in the Store that is the subject of a Sales Agreement.
• Sales Agreement: an agreement concluded between the Customer and the Seller through the Store.
• Pro / B2B Account: a professional customer account whose rules are set out in the separate B2B Sales Terms and Pro Account Conditions.

§3. Placing orders and prices

3.1. Orders can be placed 24 hours a day, 7 days a week, via the Store website.

3.2. Placing an order requires completing the order form, including providing contact details and a delivery address.

3.3. After placing an order, the Customer receives a confirmation by e-mail. The Sales Agreement is concluded when the Seller confirms acceptance of the order for fulfilment.

3.4. Prices of Goods displayed in the Store are gross prices (they include 23% VAT) and are expressed in Polish zloty (PLN). The price per unit of measure (e.g. per 100 ml) is also given for each item of Goods.

3.5. With every price reduction, the Seller states next to the reduced price the lowest price of the Goods that applied in the 30 days before the reduction was introduced (Article 4(2) of the Act of 9 May 2014 on informing about prices of goods and services).

§4. Payments

4.1. The Store accepts the following payment methods:

• BLIK,
• fast online transfers (Przelewy24),
• payment cards: Visa, Mastercard, Maestro, American Express, UnionPay,
• digital wallets: Shop Pay, Apple Pay, Google Pay,
• PayPal,
• Revolut Pay,
• Klarna,
• USDC cryptocurrency,
• traditional bank transfer, only by individual arrangement with the Store (e.g. for a business order with payment terms); this method cannot be selected on the order summary page.

4.2. The Store does not offer cash on delivery. The full, current list of payment methods available for a given order is shown on the order summary page (checkout).

4.3. Details for a traditional bank transfer: Top Cosmetics Europe Sp. z o.o., ul. Zajęcza 15, 00-351 Warszawa, PLN: PL26 1600 1462 1748 0899 2000 0001, EUR: PL69 1600 1462 1748 0899 2000 0003.

4.4. A sales document is issued for every order. A Customer who provides a NIP (Polish tax identification number) with an order worth up to PLN 450 gross receives a receipt with the NIP, which constitutes a simplified invoice within the meaning of Article 106e(5) point 3 of the VAT Act; above this amount a VAT invoice is issued.

§5. Delivery

5.1. The Store delivers within Poland and to selected countries of the European Union and the European Economic Area.

5.2. Available delivery methods and costs (Poland):

• InPost Paczkomat / InPost Courier: cost calculated in the cart based on the carrier's price list,
• Courier, delivery to the address: PLN 24.90,
• Free delivery for orders worth PLN 200.00 or more: the discount covers the delivery cost up to PLN 25.00 and applies only to deliveries within Poland.

5.3. Available delivery methods and costs outside Poland: European Union / EEA: DHL courier, PLN 100.00; other countries: courier, PLN 350.00. The final delivery cost is shown in the cart before the order is placed.

5.4. Orders paid by 12:00 on business days are usually dispatched on the same business day. Delivery within Poland usually takes 1-2 business days, and within the EU 3-5 business days. The stated times are indicative and depend on the carrier.

5.5. The order fulfilment time is counted from the moment the payment is credited to the Seller's account.

§6. Right of withdrawal

6.1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from a distance contract within 30 days without giving any reason. This period is longer than the statutory minimum of 14 days and is an additional contractual right granted by the Seller.

6.2. The withdrawal period expires 30 days after the day on which the Consumer, or a third party other than the carrier indicated by the Consumer, took possession of the Goods. For an agreement covering multiple Goods delivered separately, in batches or in parts, the period is counted from taking possession of the last item, batch or part. If the end of the period falls on a Saturday, a Sunday or a statutory public holiday, the period expires on the next business day.

6.3. To exercise the right of withdrawal, the Seller must be informed of the decision by means of an unequivocal statement (e.g. an e-mail to info@christinacosmetics.pl). The Consumer may also register a return themselves after logging in to their account: account.christinacosmetics.pl/orders, or use the form on the Returns and withdrawal from the agreement page.

6.4. The Goods must be sent back to: D.M.T. Sp. z o.o., Centrum Logistyczne, ul. Parzniewska 18, 05-800 Pruszków (Zwrot Christina), no later than 14 days from the day the withdrawal statement was submitted.

6.5. The Goods must be undamaged, unused, in their original packaging, with the labels attached and with proof of purchase.

6.6. The refund will be made without undue delay, and in any event no later than 14 days from the day the Goods or proof of their return are received, using the same method of payment that the Consumer used. The Seller also refunds the cost of the cheapest delivery method it offers; any extra charge for choosing a more expensive delivery method is not refunded.

6.7. The direct cost of returning the Goods in connection with withdrawal from the agreement is borne by the Consumer.

6.8. The right of withdrawal does not apply in the cases listed in Article 38 of the Consumer Rights Act, in particular to Goods supplied in sealed packaging which cannot be returned after the packaging has been opened for health protection or hygiene reasons, if the packaging was opened after delivery (Article 38 point 5), and to gift cards.

§7. Complaints: lack of conformity of the Goods with the agreement

7.1. The Seller is liable to the Consumer and to the Entrepreneur with consumer rights for lack of conformity of the Goods with the agreement under the rules set out in Chapter 5a of the Act of 30 May 2014 on consumer rights. For other Customers, the provisions on statutory warranty (rękojmia) set out in the Civil Code apply.

7.2. Complaints should be submitted electronically to: info@christinacosmetics.pl or in writing to the warehouse address given in §1.4.

7.3. A complaint should include: a description of the non-conformity, the date it was discovered, the Customer's contact details and, where possible, photographs of the Goods. These requirements are recommendations and are not a condition for the complaint to be considered.

7.4. The Seller considers a complaint within 14 days of receiving it.

7.5. If the Goods do not conform to the agreement, the Consumer may demand their repair or replacement, and if repair or replacement is impossible or would require excessive costs, the Consumer may submit a statement on price reduction or on withdrawal from the agreement.

§8. Reviews of Goods

8.1. Reviews of Goods published in the Store come from Customers. The Seller verifies whether a review comes from a person who purchased the given Goods in the Store, on the basis of review invitations sent after a completed order.

8.2. The Seller does not modify the content of reviews and does not publish sponsored reviews. Reviews that infringe the law or contain advertising content, personal data of third parties or unlawful content are not published.

§9. Out-of-court complaint handling

9.1. The Consumer may use out-of-court methods of handling complaints and pursuing claims, including through the permanent amicable consumer courts at the Provincial Inspectorates of Trade Inspection and through district (municipal) consumer ombudsmen.

9.2. Detailed information on out-of-court dispute resolution is available on the website of the Office of Competition and Consumer Protection: polubowne.uokik.gov.pl.

§10. Personal data protection

10.1. The controller of the Customers' personal data is the Seller.

10.2. The detailed rules for processing personal data are set out in the Privacy Policy.

§11. Final provisions

11.1. Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code and the Act of 30 May 2014 on consumer rights.

11.2. Agreements are concluded in Polish.

11.3. The Seller reserves the right to amend these Terms for important reasons. Amendments take effect on the date indicated by the Seller, no earlier than 7 days after their publication in the Store. Orders placed before the effective date of the amendments are fulfilled under the previous rules.

11.4. All disputes arising from agreements concluded through the Store are subject to the jurisdiction of the court competent for the Seller's registered office, unless the law provides otherwise (in particular in cases involving a Consumer).

These Terms apply from 20 October 2026 and replace the terms dated 24 August 2026.